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Mistakes happen. What we do next makes a difference. I share stories about learning from mistakes, psychological safety, and improving the systems we work in—the same themes I explore in The Mistakes That Make Us.
Read a free book preview (registration required), or bring these ideas to your team.
It was a stunning finish to last Saturday’s big matchup between two top-ten NCAA college football teams, as #6 Ohio State scored the winning touchdown against #9 Notre Dame on the last play of the game, taking a 17 to 14 victory. The mistake isn’t giving up a touchdown. The… Read More "Notre Dame Football’s 10-Player Blunder: A Case Study in Failing to Learn from Mistakes"
It’s not unusual to see individuals get blamed for systemic errors and problems. Case in point, this article: Delta Air Flight Attendant Makes Expensive Mistake After Emergency Slide is Accidentally Deployed Shortly After Landing in Dublin It seems like a fact that the flight attendant deployed the slide. But is… Read More "Boeing 767 Emergency Slide Deployment: Flight Attendant Blame or Systemic Issue?"
Assumptions are a common cause of mistakes. In any workplace, we often make the best decision that we can at a given moment. But when a lack of knowledge is replaced with assumptions… that decision might turn out to be a bad one. So it’s important to recognize when we… Read More "Michael Kay’s Bad Assumption: Check the Facts Before Criticizing"
I’m not a BTS fan, but it’s hard to not know about the K-Pop phenomenons. So this article caught my eye the other day: BTS’ Jungkook shares why he ‘tortures himself’ over every mistake Yikes, I hate to hear that somebody is that hard on themselves about mistakes. We all… Read More "Why Dwelling on Mistakes Is Harmful: Lessons from a BTS Member’s Experience"
As seen on the Huffington Post: Patrick Mahomes Accidentally Tweets Mean Note About Aaron Rodgers After Injury In September 2023, New York Jets quarterback Aaron Rodgers suffered a season-ending torn Achilles tendon injury in the first few minutes of the game. Fellow quarterback Patrick Mahomes, of the Kansas City Chiefs,… Read More "Patrick Mahomes’ Missing Comma: A Lesson in Clear Communication"
In the book, Chapter 4 focuses on preventing mistakes, including methods like checklists and mistake-proofing. We should really try to avoid and prevent medication mistakes, considering the harm that can result (up to and including death). We can try to prevent mistakes while also emphasizing the need to learn from… Read More "Comparing Pharmacy Mistake-Proofing Methods: Which Is More Effective in This Case?"