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TL;DR: Toyota’s poka-yoke (mistake-proofing) approach shows that the best way to reduce errors isn’t fear or punishment—it’s better systems. By designing work so the right action is easy and mistakes are hard to make, leaders can improve quality, productivity, and psychological safety at the same time. This post is built… Read More "Transforming the Workplace: How Toyota’s Poka Yoke Method Redefines Mistake-Proofing"
The following is an edited and annotated excerpt from my Shingo Award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. To me, “mistakes” and “errors” are synonyms, so a discussion of “mistake-proofing” is the same as “error-proofing.” A Serious Problem With Large, Unknowable Numbers It is hard to… Read More "Preventing Mistakes in Healthcare – An Excerpt from ‘Lean Hospitals’"