On My Favorite Mistake, I ask guests to talk about a mistake and what they learned from it. The useful part is often the detail: what they believed at the time, what surprised them, and what they did differently afterward. You do not need to work in the same industry… Read More "My Favorite Mistake: Business Lessons You Can Use with Your Team"
Building a Learning Culture: What Leaders Can Do After a Mistake
A learning culture shows up in what happens after a mistake. Can people describe what went wrong, ask for help, and challenge an assumption? Does the conversation lead to a change in the work? Those are more useful questions than how many courses employees have completed. In The Mistakes That… Read More "Building a Learning Culture: What Leaders Can Do After a Mistake"
Building an Innovative Culture: Make Room for Imperfect Ideas
An innovative culture needs room for ideas that are not ready yet. If every suggestion must arrive with a guaranteed outcome, people learn to keep uncertain ideas to themselves. We lose the chance to find out which ones could help. In The Mistakes That Make Us, I explore how leaders… Read More "Building an Innovative Culture: Make Room for Imperfect Ideas"
Learning from Mistakes with Lean: Improve the Process, Not Just the Reminder
Learning from mistakes is part of Lean, but admitting an error does not automatically improve a process. Something has to change—and we need to find out whether that change helps. In The Mistakes That Make Us, I connect the way leaders respond to mistakes with the practical work of preventing… Read More "Learning from Mistakes with Lean: Improve the Process, Not Just the Reminder"
Books About Learning from Mistakes: Where Should You Start?
Looking for books about learning from mistakes? Start with the question you want to work on. Responding to an employee’s error, testing a new idea, and helping a child handle disappointment are related challenges, but they are not identical. The books below approach those questions from different directions. I have… Read More "Books About Learning from Mistakes: Where Should You Start?"
Improving Quality and Safety: Learn from Mistakes and Catch Problems Earlier
Improving quality and safety requires more than telling people to avoid mistakes. When a problem occurs, we need to understand how the work allowed it to happen—and what could prevent the next occurrence or catch it sooner. In The Mistakes That Make Us, I connect that responsibility with the way… Read More "Improving Quality and Safety: Learn from Mistakes and Catch Problems Earlier"
