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How should an interior design business respond when an employee makes a mistake? The first response needs to address the problem while keeping the conversation open enough to understand what happened. This Business of Home article caught my eye when I first wrote this post in 2023: How 6 designers… Read More "How Interior Designers Can Respond to Employee Mistakes"
Here are some extended quotes that didn’t all make it into the book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation… although a few of his quotes are in there. You can check out his episode of “My Favorite Mistake” to learn more about Kurt and… Read More "CEO Kurt Wilkin is a Proud Mistake Maker, He Says"
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