This policy covers books bought directly from Mark Graban through this site, including signed copies and signed team packs. Books bought from Amazon, bookstores, or other retailers follow that retailer’s return policy.
Returns
You can return a book within 30 days of delivery. To be eligible, the book must be unused and in the same condition you received it, in its original packaging, with proof of purchase. After 30 days, we can’t offer a full refund or exchange.
Partial refunds may apply to books with obvious signs of use, books not in their original condition, and books returned more than 30 days after delivery.
Sale items can’t be refunded.
How to start a return
Please contact us before sending anything back, and we’ll reply with return instructions and the shipping address. You’re responsible for return shipping costs, and shipping costs aren’t refundable. For more expensive orders, consider a trackable shipping service or shipping insurance, since we can’t guarantee we’ll receive a returned item.
Refunds
Once your return arrives and is inspected, we’ll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method. Processing time depends on your card issuer or bank.
If you haven’t received an approved refund, check your bank account again, then contact your card company or bank, since there’s often a delay before a refund posts. If it still hasn’t arrived, contact us.
Damaged or defective books
We only exchange books that arrive damaged or defective. If that happens, contact us and we’ll make it right.
Questions
For any question about refunds or returns, get in touch.