May 31, 2023
May 31, 2023
“Dr. W. Edwards Deming told us to drive out fear. Toyota’s model is respect for people and continuous improvement. They go hand in hand. Hiding mistakes is the death of continuous improvement. In The Mistakes That Make Us, Mark Graban uses stories to delve deeply into the disease and gives us powerful suggestions for creating an environment that breeds trust and high performance.”
- Jeffrey Liker, author of The Toyota Way