Mark Graban

July 2, 2024

Psychological Safety and Continuous Improvement: Learning from Mistakes

Psychological safety makes it easier to raise a problem. Continuous improvement gives us a way to do something about it. We need both. An invitation to speak up loses credibility when people see that nothing changes. In this Shingo Institute webinar, I discuss lessons from The Mistakes That Make Us… Read More "Psychological Safety and Continuous Improvement: Learning from Mistakes"

by Mark Graban 1,291 Views Leave a comment

June 27, 2024

Introduction to “The Mistakes That Make Us” in French

Read the introduction in other languages Introduction “Quelle est votre erreur préférée ?” Lorsque j’ai posé cette question à 200 personnes à succès, j’ai découvert que mes invités de podcast possédaient une combinaison admirable de confiance et d’humilité. Ils ont partagé des histoires, des réflexions et des leçons, y compris… Read More "Introduction to “The Mistakes That Make Us” in French"

by Mark Graban 881 Views Leave a comment

April 14, 2024

A Dangerous Restaurant Mistake: How Alcohol Was Served to a Minor—and How to Prevent It

In the news from my hometown of Livonia, Michigan: 12-year-old served alcohol at Outback Steakhouse in Livonia From the story: The bartender confirmed that they had made a big mistake – they added alcohol to the slushy drink, Collins said. “It was supposed to be a virgin daiquiri, but it… Read More "A Dangerous Restaurant Mistake: How Alcohol Was Served to a Minor—and How to Prevent It"

by Mark Graban 1,312 Views Leave a comment

February 10, 2024

Learning from Failure: What the Groundlings Can Teach Teams

This news story caught my eye in January 2024 — actually, it was my ears (my mistake) as I was listening to NPR: The Groundlings Theatre celebrates 50 years of wild and wacky characters As you can read there, they learn from their mistakes, failures, and “bombs”: “You bomb so… Read More "Learning from Failure: What the Groundlings Can Teach Teams"

by Mark Graban 1,030 Views Leave a comment

August 20, 2023

Pete Alonso Accidentally Throws Masyn Winn’s First Career Hit Ball into the Crowd: An MLB Mistake

Friday night, in St. Louis, New York Mets’ first baseman Pete Alonso made a mistake that angered the home team St. Louis Cardinals and their fans, as discussed in this video: The announcers were probably right in assuming that Alonso made an honest mistake – human error. There’s habit and… Read More "Pete Alonso Accidentally Throws Masyn Winn’s First Career Hit Ball into the Crowd: An MLB Mistake"

by Mark Graban 1,014 Views Leave a comment

August 19, 2023

How Interior Designers Can Respond to Employee Mistakes

How should an interior design business respond when an employee makes a mistake? The first response needs to address the problem while keeping the conversation open enough to understand what happened. This Business of Home article caught my eye when I first wrote this post in 2023: How 6 designers… Read More "How Interior Designers Can Respond to Employee Mistakes"

by Mark Graban 1,021 Views Leave a comment

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Mark Graban